Personalized, proactive communication calls your citizens to action
Service request updates, court and appointment reminders, and water billing notifications helps to avoid busy contact centers while increasing engagement.
- REACH consolidates communications to create a branded, personalized citizen experience
- Multilingual text channels enhance access for non-native speakers and the speech and hearing impaired communities
- REACH INTERACTIVE supports confirmation responses, crew call outs, and text-to-pay
- Omnichannel messaging ensures message delivery across communication channels