Text and multimedia expand community access to 9-1-1

The ability to reach out for help to our local 9-1-1 responders is something we have come to take for granted.  Enhancing this reach via text and multimedia expands this offer and serves as a lifeline for those with hearing impairments, as well as opens new communication channels for foreign language speakers, reports of domestic abuse, and hang-ups. TEXTBLUE is an industry-leading tool that provides agencies seamless access to next-generation media today.

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A text-to-9-1-1 platform that seamlessly meets the needs of telecommunicators regardless of agency size

AGENT511 TEXTBLUE platform bridges the gap between the wireless and 9-1-1 industry standards (ATIS, J110) and the needs of agencies regardless of Next-Generation readiness.

  • Automated language translation

  • Custom call taker text notification

  • Text back for pocket/accidental dials

  • Multimedia expansion

  • Recorder and CAD integration and analytics

Pictures and video deliver a 360 degree view of incidents

Leverage artificial intelligence and multimedia to deliver a complete operational view to first responders. Pictures and smart phone streaming video are solicited to avoid burdens on call takers.
  • Artificial intelligence and location-based text call routing

  • MMS prerecorded pictures, video, or audio

  • Solicited streaming video with smart phone browser

  • Multiple integration options


Greater Harris County 9-1-1 Network

Text-to-911 with rich features such as text back, language translation, and recorded multimedia since 2012.

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Text-with-911 in Canada

Wireless carriers selected TEXTBLUE to manage texting

TEXTBLUE was deployed nationwide to provide access to emergency dispatch services for hard of hearing and speech impaired citizens.

Case study to Canada's T9-1-1 deployment

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