Engineering teams are beginning to adopt new integration paradigms and tools implementing interface design earlier in the development lifecycle. Swagger, a tool now available via AGENT511’s REACH Preference and Messaging software solution, mitigates paper API documents by delivering a web interface that includes the API schema. Along with the ability to rapidly test and integrate CRM, ERP, and other platforms with REACH, there is also significant reduction in precious engineering resources and development times. In addition, AGENT511 supports industry standard interfaces such as Open311 and Next-Generation 9-1-1 text messaging. Our expert developers continue to update and implement improvements to our API offerings speeding up platform adoption and enhancing our technical partnerships.